Refund policy
Refund & Returns Policy
Last updated: August 23, 2026
This policy explains when YumTuck issues refunds and replacements, how returns work, and how our guarantee works. Please read it carefully.
Our Outlast Guarantee
Use your box for a full school term. If it doesn't outlast the box it replaced, contact us within 14 days of the end of that term and we'll refund it — box kept, no return needed.
Two honest notes, because we'd rather under-promise than over-promise:
- This guarantee is about durability and everyday performance — the seal, the finish, staining, odour, and whether the box holds up to daily use. It doesn't cover cosmetic marks from normal use. Steel scratches and can dent; that's what metal does, and the surface underneath is unchanged.
- It's for boxes that were actually used. When you reach out we'll simply ask how it was used and what went wrong. We read every message personally and approve fairly.
To make a claim, email hello@yumtuck.com with your order number and a short note on what happened. That's it.
How returns work
If you'd like to return an unused item, returns are arranged through our support team — email hello@yumtuck.com with your order number to start. Return shipping is the customer's responsibility and typically costs around $6–$9, depending on your location. Once your return is approved, we'll send simple instructions. In some cases we may resolve your request another way; we handle each one personally and fairly.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, that's on us. Contact us within 14 days of delivery at hello@yumtuck.com with your order number and photos, and we'll arrange a replacement or a full refund at no cost to you — you won't be asked to pay return shipping for a problem we caused.
A few reasonable limits
So we can keep offering a fair, generous guarantee:
- Guarantee refunds apply to your first order (so you can try it risk-free); repeat or bulk purchases of the same item may be handled case by case.
- Claims are limited to a reasonable household quantity (generally one guarantee claim per household) and may be declined where we see evidence of abuse.
- On multi-box orders, the guarantee covers the boxes actually put into daily use.
- We reserve the right to verify order and usage details before approving a claim.
How refunds are issued
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after approval, depending on your bank or card issuer.
Order changes and cancellations
If you need to change or cancel an order, contact us at hello@yumtuck.com as soon as possible. We'll do our best to help, but once an order has entered fulfilment or shipped we may not be able to change it. Orders that have already shipped are handled under the sections above.
Questions
We're happy to help. Email hello@yumtuck.com and we'll respond within 1–2 business days.
YumTuck · hello@yumtuck.com · Odengatan 2, Borås, Sweden